Chrysalis Finance is a member of the Chrysalis Healthcare Group a UK based leading healthcare finance provider. On the cutting edge of technology and service provision, Chrysalis is expanding fast.
Chrysalis Finance is the UK’s largest and an award-winning healthcare payment solutions company offering a range of products, both interest-free and interest-bearing, and unparalleled customer service and support to a large portfolio of several hundred healthcare and dental providers. Please see the below available roles:
JOB PURPOSE
The company continues to grow strongly and has a new and exciting opportunity in our customer care team. We seek an energetic, enthusiastic, and results-focused customer service agent to join the team. Working at Chrysalis is fast-paced, highly collaborative, and entrepreneurial with a close-knit team, who all support each other to quickly get things done.
JOB TITLE
Customer Service Agent
JOB PURPOSE
The overall purpose is to maximise customer’s experience key to this will be:
Roles & Responsibilities.
- Maintaining a high level of customer satisfaction.
- Acknowledging and responding to customer queries promptly.
- Processing credit applications.
- Understanding our business, to help with queries.
- Using various channels to communicate with customers.
- Working as part of a team.
- Be able to communicate with other departments in the business.
- Uploading data to customer files.
- Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
- Maintaining confidentiality and abiding by all regulatory requirements.
- Going above and beyond for customers.
Qualifications & Experience.
- Experience in customer service.
- Previous experience within a financial, dental, or medical role is advantageous.
- Excellent organisational, communication, and administrative skills.
- Good IT skills and knowledge of Microsoft Office.
Hours/Salary/Benefits
- Competitive Salary
- Free parking.
- Health assured
- Hybrid working.
- 20 days holiday + bank holidays.
- Company pension.
- E-Learning/Training
- Annual Awards
About Chrysalis Finance
Chrysalis Finance is a leading provider of patient finance solutions, supporting healthcare providers to offer accessible self-pay options to their patients. We partner with private practices and clinics across the UK, enabling them to grow responsibly by improving treatment affordability and conversion rates.
As part of our continued expansion, we are seeking an ambitious and commercially driven New Business Development Account Manager to accelerate growth within the healthcare private practice sector nationwide.
The Opportunity
This is a high-impact, nationwide role focused on identifying, securing, and onboarding new private healthcare practices to the Chrysalis Finance platform. You will play a critical role in driving revenue growth by developing strategic partnerships with clinics operating within the self pay patient healthcare market place. You will take ownership of the full sales cycle from prospecting and relationship building through to negotiation, onboarding, and long-term account development.
Key Responsibilities
New Business Development includes identifying and targeting private healthcare groups and practices operating within self-pay markets such as dental, aesthetics, medical, and specialist clinics, as well as NHS trusts with private patient units. The role involves developing and executing a strategic territory plan to generate sustainable pipeline growth, proactively prospecting through outbound activity, networking, industry events, and referrals, conducting consultative sales meetings with practice owners and decision-makers, and presenting Chrysalis Finance solutions in a compelling and commercially focused way.
Relationship Management and Growth involves building strong, long-term partnerships with newly onboarded practices, supporting them in embedding finance solutions into their patient journey to maximise uptake, identifying cross-sell and upsell opportunities, and monitoring account performance to proactively drive utilisation growth.
Commercial and Strategic Contribution includes negotiating commercial agreements in line with company objectives, maintaining accurate pipeline forecasting and CRM records, providing market insight and competitor feedback, and collaborating with internal teams including onboarding, marketing, credit, and operations to ensure a seamless partner experience.
About You
We are looking for a commercially sharp, self-motivated individual who thrives in a growth-focused environment, with a proven track record in new business sales or business development. Experience selling into healthcare or regulated environments is desirable, along with demonstrated success managing a full sales cycle and experience working in a nationwide or territory-based role.
The ideal candidate will have strong consultative selling and negotiation skills, be commercially astute with the ability to identify growth opportunities, confident engaging senior stakeholders and business owners, highly organised with strong pipeline management capability, able to work autonomously, and willing to travel nationally as required.
What We Offer
We offer a competitive base salary with an uncapped commission structure, a nationwide role with autonomy and flexibility, a company car allowance, pension scheme, professional development and career progression opportunities, and the opportunity to play a key role in Chrysalis Finance’s growth strategy.
Why Join Chrysalis Finance
This is an opportunity to join a high-growth, ambitious business at a pivotal stage of expansion. You will have real ownership, national exposure, and the ability to directly influence revenue growth within a thriving private healthcare market. If you are commercially driven, relationship-focused, and excited by growth, we would love to hear from you.
Apply now – send your CV and covering letter to ldarby@chrysalisfinance.com
