Making a Complaint About Private and Independent Healthcare.
At Chrysalis Finance we aim to work with Independent Healthcare Providers (IHPs) that offer patients the best possible treatment and care. However, it can occasionally happen that patients are not fully satisfied with the care and service that they have received. If this is the case, patients have the right to have their concerns investigated.
Patients who use Chrysalis Finance to pay for their treatment can be reassured that we ensure that we offer Conflict Resolution for them in one of two ways:
- Through working with IHPs that are registered with ISCAS:
As part of our patient promise, Chrysalis Finance is fully committed to working with IHPs that are registered with ISCAS – the Independent Healthcare Sector Complaints and Adjudication Service. This service provides a framework for the management of complaints made by patients, and others on their behalf, about the provision of healthcare services provided by an IHP.
- Providing an Independent Adjudication Service:
Where an IHP is not registered with ISCAS, Chrysalis Finance will provide an Independent Adjudication Service on behalf of patients. The Adjudication body consists of leading clinical advisors in all ranges of medical and dental disciplines to resolve disputes using the ISCAS framework.
For further details about ISCAS: Please follow this link which outlines the Process, and the patients Guide to ISCAS.