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UK’s largest ethical, caring, responsible lender in healthcare!

Privacy Notice

Privacy Notice

This notice covers Chrysalis Healthcare Group and its members.

Chrysalis Healthcare Group Limited (“Chrysalis”) is registered in England, company number 11018685. Its registered office is at 1 Worsley Court, High Street, Worsley, M28 3NJ.

Members of the Chrysalis Healthcare Group:

Chrysalis Finance Limited (“Chrysalis Finance”) is registered in England, company number 6541664. Its registered office is at 1 Worsley Court, High Street, Worsley, M28 3NJ. It is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 631193 and it is registered with the Information Commissioner’s Office under reference ZA007247.

Financing First Limited (“Dental Finance”) is registered in England, company number 04114714. Its registered office is at 1 Worsley Court, High Street, Worsley, M28 3NJ. It is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 720098 and it is registered with the Information Commissioner’s Office under reference Z6015142.

TreatmentPay Limited (“TreamentPay”) is registered in England, company number 12822532. Its registered office is at 1 Worsley Court, High Street, Worsley, M28 3NJ. It’s registered with the Information Commissioner’s Office under reference ZA927796.

Personal data we collect

Chrysalis is committed to protecting your privacy. This notice sets out the personal information that we may collect or obtain about you and how we treat that information.

We may collect your personal information directly from you a number of ways, including:

  • when you apply for a credit product through a third party who has introduced you to us,
  • if another person provides your information to us when they apply to obtain a product from us on your behalf or that is to be held jointly with you.
  • when you provide it on-line or by any other method of communication, for example, on “contact us” forms, or when you provide it through the course of our relationship, for example, if you inform us of a change in your circumstances; and
  • technical information, including the Internet Protocol (IP) address used to connect to the internet, may be collected from you when you visit our website.

We will not transfer your personal information outside the UK and the European Economic Area (EEA).

Website

You may browse this website without providing any personal or any other information whatsoever. If you fill out the “Contact Us” form on our website, we will collect your name, email address, your question or comment and your IP address. We use tracking software to monitor visitor traffic patterns and site usage, and to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information. We use cookies to analyse advertising effectiveness and manage browsing patterns within the site. These cookies are deleted when the browser is closed. Cookies are anonymous, i.e. they contain no personal information. Most browsers allow you to turn off the cookie function. You can find out more on how cookies work at https://ico.org.uk/your-data-matters/online/cookies/.

Our website may contain links to third-party sites not operated by Chrysalis, such as Facebook or Twitter. These websites are not under our control and, as such, we are not responsible for the content of them or for their privacy practices. If you choose to use any linked third-party website, any personal data collected by that site will be controlled by the privacy notice of that third party.

Credit applications

If you apply for credit, we will collect information about you which will be recorded on a computer. We may also share your information with carefully selected third party lenders outside Chrysalis, use and search the records of credit reference or fraud prevention agencies to check your identity and to prevent money laundering, use your information to protect Chrysalis or others, and share your information with third parties when we believe it is necessary to comply with the law or to protect our or another person’s rights, property or safety, including exchanging information with third parties to protect against fraud and reduce payment risks.

Privacy, security and confidentiality

The privacy and security of your information is important to us. Any personal data we obtain from you as a result of you visiting this website or by you applying for credit is processed and maintained in accordance with accepted principles of good information handling and with the Data Protection Act 2018. Chrysalis has security policies, rules and other measures in place to protect the personal information we hold about you, and takes all reasonable steps to protect your information, but we will not be liable for any breach of security unless we have been negligent. We will keep your information for long as is necessary to fulfil the purposes for which it is processed and we will keep your contact details for as long as we have your consent to send you marketing information and/or to pass your contact details to third parties. We will keep other information about you if it is necessary for us to do so to comply with the law. You have a right under the Data Protection Act 2018 to access the information Chrysalis holds about you, subject to certain conditions. We do not sell or otherwise disclose or use the personal data that you provide to us, for example for marketing other products or services.

Consent

By using this website, or by completing a credit application, you consent to any information or personal data you supply being collected, stored, used or processed by Chrysalis as described above. To revise your consent, to see the information that Chrysalis holds about you, to amend or delete your records or if you require any information about this privacy statement, write to The Data Protection Officer, Chrysalis Healthcare Group, PO Box 404, Alderley Edge, SK9 0EA or send an email to: dataprotection@chrysalisfinance.com. You may ask us to correct or remove personal data you think is inaccurate. If you want to complain about how we have handled your personal data, please contact us. For more information, or if you are not satisfied with our response, you should contact the Information Commissioner’s Office at www.ico.org.uk

Changes to our Privacy Notice

This Notice may be updated periodically at Chrysalis’s discretion to reflect changes in our privacy practices or relevant laws. Chrysalis will make any changes to this Notice by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Privacy Notice was last updated on 09 August 2022.