Technical Account Manager

Chrysalis Finance is the UK’s largest award-winning healthcare payment solutions company offering unparalleled customer service and support

The company continues to grow exponentially, and as such has a new and exciting opportunity which will assist the company along its tremendous growth trajectory.

Reporting to the Head of Healthcare Sales and working very closely with the Director of Healthcare Strategy and the Group CEO, we are looking for a proven account manager with systems integration and technical product knowledge to spearhead growth with our major healthcare customers.

Essential Requirements and Experience

Experience leading and assisting with technical requests including API integrations, embeddable components, and basic technical support
Knowledge of Restful web services would be desirable
Account management experience with a proven track record of growing business in a B2B environment
Strong relationship building skills
Experience working with larger corporates and navigating around complex structures
Knowledge of CRM systems
An entrepreneurial approach to business
A passion for delivering customer service excellence
Experience in the healthcare or retail finance industry would be advantageous

Main Role Responsibilities

Take overall responsibility for the development of our key healthcare accounts
Collate technical feedback and propose areas for improvement
Drive our product and service integration strategy
Propose and take ownership of new integration initiatives and other innovations to generate increased take-up of payment options
Be the main point of contact for all key accounts, working closely with support teams – IT, operations, finance, and marketing – to ensure that any issues are resolved in a timely and ultimately successful way by the relevant team members
When called upon, introduce and sell payment options to other potential healthcare clients, collate the necessary paperwork to set-up an account and deliver training and on-going support
Provide face to face and on-line training as required for all clients’ internal and external stakeholders
Keep the Company’s CRM system updated with all commercial activity
Report regularly on progress with all clients, presenting sales data versus targets and remedial actions where necessary

Other Requirements

You will be confident, out-going, enthusiastic and well organised and someone, who is comfortable working independently and used to getting things done. You will have the maturity to influence and negotiate with a wide range of stakeholders – senior management, C-suite, sales and marketing teams, Doctors and medical Secretaries – and possess a high level of client relationship building skills

You will also be comfortable with travelling frequently to make client visits and to attend meetings at our head office in Cheshire.

Whilst specific qualifications, beyond those mentioned in this job role specification, are not a requirement, you will need to develop a deep knowledge of:

We will provide training in all of these aspects.

Package

If you feel you would be a great addition to the Chrysalis team please apply, attach a copy of your CV and covering letter and email cbaldwin@chrysalisfinance.com.