What do our customers say about us?

Self-paying for dental and healthcare treatments can be a big decision and one you may come to for a variety of reasons. As the leading UK provider of dental and healthcare payment options, we want to ensure that it’s a decision you can make comfortably, knowing you can spread the cost of your treatment and having the peace of mind that we are good to deal with and trustworthy.

That’s why we pay close attention to our Trustpilot reviews and to patient feedback. If we can see patients are happy with our service, that tells us we are getting things right. And on the few occasions where patients have more critical feedback, well, that’s extremely important too, and it shows us where we need to make improvements.

Our experience and patient feedback tell us that these are some of the most important considerations for patients when considering payment options:

A simple application process
A quick decision
A patient-centred approach
Reliability and peace of mind

So, how are we doing on these key measures, according to patients? Let’s hear what they have to say…

Simple to apply?

“It was an excellent service, quick and easy to apply and very quick response.” – Theresa

“User friendly website. Easy to apply for finance for a procedure. Interest free loan over 10 months.” – Lewis

“So simple. Even at age 76 and not good with modern technology this was so easy and quick to apply for…. I just couldn’t believe it.” – Margaret

A quick decision?

“Excellent service. Response was immediate.” -Julie

“The short timescale for the decision was very good…the ducks were all in a row well before the hospital procedure.” – Tony

“Excellent service. Completed the necessary preliminaries prior to making the offer of finance very quickly and with a minimum of fuss. Happy to recommend this company” – John

Patient- centred approach?

“Thank you once again to all your team who were very helpful, polite and very professional.” – AnnMarie

“I spoke to a young man on the phone, who was so, so helpful and chatty, nothing was rushed, I felt like I was talking to a family member.” – Terry

“Kept in touch to make sure things were going well with my treatment plan. Definitely recommend.” – Carol

Peace of mind?

“The paperwork was self- explanatory and easy to follow, the arrangements were secure and I felt a degree of peace of mind going into hospital for my procedure. Thank you” – Matthew

“I was in a big problem trying to arrange finance for my mother’s treatment. But they came as angels and saved me from much grief” – Galaxy

“Very easy to deal with especially at a stressful time” – Sean

We’re rated ‘Excellent’ overall on Trustpilot

A whopping 97% of patients leaving a review gave us 4 or 5 stars (4-star is ‘Good’ and 5-star is ‘Excellent’, the highest you can award). 89% of our reviews are 5-star and our overall average is 4.8 out of 5. That means we are getting things right, making access to treatments easier for patients and putting patients first.

Payment options can be the deciding factor that enable you as a patient to get the treatment you need immediately and move out of that limbo where you are waiting for a procedure, as they were for Keith

“Easy no interest loan for a year for an op for a painful condition that I didn’t want to wait for NHS. What’s not to like!!” – Keith

With our payment options, you have the flexibility to spread your payments over a shorter term, interest free, or enjoy lower payments over a longer period, with a competitive rate of interest. If you are a patient considering payment options for a treatment, or a clinic considering offering them to patients, check out more of our Trustpilot reviews to see why Chrysalis Finance is the best choice.

“Quick and easy to use , everything went very smoothly, just what u need when you already have the stress of surgery . I would definitely recommend” – Helen

Find out more about our payment options:

https://chrysalisfinance.co.uk/contact-us/