Treatment finance options, What our Patient Promise means for you

As your patient finance provider, we are committed to helping you support your patients and grow your business. The commitment we make to you is matched by another commitment: the one we make to patients in our Patient Promise. Our patient-centric ethos is what sets us apart and it has real benefits for you as a clinic too, and here’s why.

Our Patient Promise

We specialise in healthcare and dental finance. And, because good health makes such a positive difference to people’s lives, we are keenly aware of our responsibility towards patients. Our Patient Promise demonstrates how seriously we take that responsibility and it sets out to patients what they can expect from us. Here’s our Patient Promise and what it means for your patients:

WE PUT OUR PATIENTS FIRST

“Patients’ best interests are foremost in what we do. If you have any problem with your treatment, we will act on your behalf and resolve the problem with your chosen provider.”

Patients can be confident that we have their back. We emphasise the fact that, while they remain our finance customer, we will help them to resolve any problems they have with their clinic relating to the treatment for which they are paying. Because we have invested time in building relationships with our clinics and we understand the industry, this usually means that problems are resolved quickly and amicably.

PUT YOUR TRUST IN US

“To ensure our medical and dental treatment patients receive quality care and feel safe every step of the way, we only work with insured and appropriately qualified clinicians.”

It seems an obvious safeguard to work only with insured and qualified clinicians, but it’s not a safeguard that every provider puts into place when offering treatment finance. For us, it underlines our commitment to patients and our belief that they deserve the best care.

WE APPROVE OUR PROVIDERS

“We regularly review all clinical providers to ensure they are registered with the UK governing professional bodies and are up to date with specialist qualifications and training. We also check clinicians have appropriate insurance for your protection.”

Our partner clinics are not only fully vetted before we start working with them but also must provide evidence of up to date certificates and registrations. We then follow up every year to ensure that every one of the healthcare professionals and dentists we recommend to our patients has retained their registrations and insurance. This means when patients choose a Chrysalis partner clinic, they know they are in safe hands.

EXPERTISE IN HEALTHCARE

“Chrysalis have an Independent Clinical Advisory Panel that is made up of leading specialist clinicians. This Panel advises us on new developments and best practices within UK healthcare to keep us up to date with the latest treatment and therapies.”

Most providers of retail finance and finance for patients have little interest in the transactions and treatments for which they are providing finance. They are simply lenders and their customers are borrowers. At Chrysalis, it’s never been like that. Our specialism is healthcare and dental treatment and we provide patient finance because patient outcomes matter to us. That’s why we work so closely with clinicians, including taking consultation and guidance from our independent Clinical Advisory Panel. It means we have our fingers on the pulse of new developments, clinical ethics and best practice and we champion patient care as a core part of our mission.

Why our Patient Promise matters for you

If we put patients at the heart of our business, you might wonder where that leaves you, as a clinician. The answer is that all four pillars of our patient promise are delivered in partnership with you:

Putting patients first – that’s what you do too. We are supporting your ethical approach to patient care. And if we help patients who have issues to resolve, it’s often a much better outcome for both the patient and the clinic because of our experienced and empathetic mediation.
Put your trust in us – our stance on working only with fully qualified and insured clinicians means, in being a Chrysalis partner, you have an extra seal of approval as a trustworthy and legitimate treatment provider. This is one of the key concerns for new patients and our partnership makes it easier for patients to choose you.
We approve our providers – new and existing patients have the added peace of mind that to remain on our list of partners, you need to continue to uphold your professional registrations and stay compliant with new legislation and training requirements. Your continued partnership with Chrysalis for treatment finance adds to your professional credentials. Furthermore – and this is a side-benefit with important consequences – our requirement for up to date documentation has often helped clinics to ensure they don’t inadvertently let their paperwork lapse.
Expertise in healthcare – by striving to understand the needs of your patients, we learn to understand your needs too. This has resulted in us developing systems that dovetail seamlessly with your own systems and creating an application process that is user-friendly for the patient and just as user-friendly for you and your team. It also makes it easier for us to present patients with the right choice of clinics, which are up to date with new treatments and follow best practice.

Our heart is in healthcare

Ultimately, our position in the patient finance sector is maintained by keeping patient care at the heart of our thinking in everything we do. We believe patients deserve the best treatments possible and we know from our due diligence that you will give them exactly that.

If you are a Chrysalis partner clinic but you are not making the most of your payment options, or if you would like to talk about finance for patients, get in touch today and let’s look after your patient’s needs together.