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Patients should apply as soon as possible (no later than 48hrs before treatment) but no more than 2 months before treatment.
Clinics can log into the Chrysalis system and either email a link to the patient for them to complete the application at home or the clinic will complete the application with the patient.
The relevant options applicable to your chosen hospital or clinic and will be made available for you to consider, before you apply.
No more than 50% of the treatment cost.
Chrysalis Finance via the lender will pay the clinic directly to make things quick and easy for patients.
Please login to the Chrysalis portal system, go to applications and then search for the application.
Accept – will be an instant decision displayed on the portal screen to the patient. This will then be followed up with a contract that they can sign on screen.
Refer – the patient will be advised via email within 4-8 hours of a referral decision. This is an average time as it can be dependent upon how quickly the patient provides the bank with any supporting documents requested.
When submitting an application for finance you will only need to provide the customers, marital status, full name, date of birth, 3 years address history, 3 years employment history, income/expenditure details and bank account information.
With online applications, we aim to provide you with a decision instantly.
This highlights mandatory fields which you must complete before moving onto the next question on the application.
If incorrect details have been provided, please contact our application department and they will be able to assist. This may result in a new application being submitted.
Your Chrysalis Account Manager is on hand to demonstrate the system. Please contact us to book a training session.
The FCA have produced a short video on the subject of Treating Customers Fairly, which you and your staff can access at https://www.fca.org.uk/firms/consumer-credit-treating-customers-fairly
The above generic description list is for guidance only. All treatment types must be confirmed before a credit application and commencement of treatment.
Other non-listed treatments may be available/approved, please call 0333 32 32 230
It’s important that we are notified about cancellations and refunds for finance patients.
If a treatment has been postponed, it is possible that the patient has not informed us and so we could still pay out the loan on the original date given.
As you can understand this would result in a refund becoming due and a possible complaint from our mutual customers as their loan would be set to live and the direct debit would be collected.
If you need to process a cancellation, update a treatment date or make a loan adjustment, please contact us and make us aware of this change. You can simply email us with the following details:
You can send this information to accounts@chrysalisfinance.com
If you do not inform us of any changes, the patient’s loan will be set live and direct debits will be started. This could result in a patient complaint.
If a student wishes to apply, they may do so, but we would recommend they have a friend or family member apply for them to increase their chances of obtaining the credit facility
Yes, they can. They may have to provide proof of income i.e. SA302.
This is not a problem, but we would recommend they have a friend or family member apply for them to increase their chances of obtaining the credit facility.
To be eligible to apply, the patient needs to have been a permanent UK resident for at least the last 3 years.
If they are still registered in the UK that’s fine, if they are not, they will need 3 years continuous residency.
Yes, they can make overpayments as and when they wish, they are still required to keep the monthly direct debit in place.
Yes they can.
Yes they can.
We would advise them to contact the lender who will do everything possible to support the patient.
We provide loans from £350 to £25,000.
The patient must be 18 or over to apply for a loan with Chrysalis Finance. Anyone aged under 18 is unable to apply. However a family member or friend can apply on their behalf.
This will certainly make it easier for the patient to get a loan. However, if they have had problems in the past with credit, we would recommend they have a friend or family member apply for them to increase their chances of obtaining the credit facility.
The patient can find out more about their credit file if they sign up to the free credit report service.
The patient can apply for a Chrysalis Finance loan even if they do not own their home.
One of our advisors will be able to inform the patient of their first payment date when an approved application has gone live.
Patients will get written advance notice of set up of a direct debit instruction.
This sets out payment amounts and the collection dates.
Once the finance application is complete, we will confirm the treatment commencement date with the patient or the clinic. Once we have this information, we can pay the clinic.
We are the UK’s largest patient payment solutions company with a wealth of experience in the healthcare finance sector.
Email – enquiries@chrysalisfinance.com
Telephone – 0333 32 32 230
View the office opening:
Please login to the Chrysalis system to view the loan products that your clinic offers.
Please email the marketing team on: enquiries@chrysalisfinance.com
To get your login details for the Chrysalis Finance system please email us on: enquiries@chrysalisfinance.com.
Patients should apply as soon as possible but no more than 2 months before treatment.
Clinics can log into the Chrysalis system and either email a link to the patient for them to complete the application at home or the clinic will complete the application with the patient.
No more than 50% of the treatment cost.
Chrysalis Finance via the lender will pay the clinic directly to make things quick and easy for patients.
Please login to the Chrysalis portal system, go to applications and then search for the application.
Accept – will be an instant decision displayed on the portal screen to the patient. This will then be followed up with a contract that they can sign on screen.
Refer – the patient will be advised via email within 4-8 hours of a referral decision. This is an average time as it can be dependent upon how quickly the patient provides the bank with any supporting documents requested.
When submitting an application for finance you will only need to provide the customers, marital status, full name, date of birth, 3 years address history, 3 years employment history, income/expenditure details and bank account information.
With online applications, we aim to provide you with a decision instantly.
This highlights mandatory fields which you must complete before moving onto the next question on the application.
If incorrect details have been provided, please contact our application department and they will be able to assist. This may result in a new application being submitted.
Your Chrysalis Account Manager is on hand to demonstrate the system. Please contact us to book a training session.
The FCA have produced a short video on the subject of Treating Customers Fairly, which you and your staff can access at https://www.fca.org.uk/firms/consumer-credit-treating-customers-fairly
If a student wishes to apply, they may do so, but we would recommend they have a friend or family member apply for them to increase their chances of obtaining the credit facility.
Yes, they can. They may have to provide proof of income i.e. SA302.
This is not a problem, but we would recommend they have a friend or family member apply for them to increase their chances of obtaining the credit facility.
To be eligible to apply, the patient needs to have been a permanent UK resident for at least the last 3 years.
If they are still registered in the UK that’s fine, if they are not, they will need 3 years continuous residency.
Yes, they can make overpayments as and when they wish, they are still required to keep the monthly direct debit in place.
Yes they can.
Yes, they can.
We would advise them to contact the lender who will do everything possible to support the patient.
We provide loans from £350 to £25,000.
The patient must be 18 or over to apply for a loan with Chrysalis Finance. If the patient is aged under 18, we would recommend they have a friend or family member apply for them to increase their chances of obtaining the credit facility.
This will certainly make it easier for the patient to get a loan. However, if they have had problems in the past with credit, we would recommend they have a friend or family member apply for them to increase their chances of obtaining the credit facility.
The patient can find out more about their credit file if they sign up to the free credit report service.
The patient can apply for a Chrysalis Finance loan even if they do not own their home.
One of our advisors will be able to inform the patient of their first payment date when an approved application has gone live.
Patients will get written advance notice of set up of a direct debit instruction.
This sets out payment amounts and the collection dates.
Once the loan application is complete, we will confirm the treatment commencement date with the patient or yourself. Once we have this date, we can program released of fund to the clinic.
We are the UK’s largest patient payment solutions company with a wealth of experience in the healthcare finance sector.
Email – enquiries@chrysalisfinance.com
Telephone – 0333 32 32 230
Please login to the Chrysalis system to view the loan products that your clinic offers.
Please email the marketing team on: enquiries@chrysalisfinance.com
To get your login details for the Chrysalis Finance system please email us on: enquiries@chrysalisfinance.com.
Chrysalis Finance Limited is a lender and acts as a broker to a panel of other lenders. Financing First Limited acts as a broker to a panel of other lenders. Your chosen treatment provider will act as either an appointed representative or direct broker to Chrysalis Finance. We offer a range of interest-free and interest-bearing payment options that will be displayed by your chosen hospital or practice.
Chrysalis Finance is a trading name of Chrysalis Finance Limited and Financing First Limited, who are members of the Chrysalis Healthcare Group
PO Box 404, Alderley Edge, Cheshire SK9 0EA.
Registered in England, Company number 6541664
Chrysalis Finance Limited Authorised and Regulated by the Financial Conduct Authority, FRN 631193
Financing First Limited Authorised and Regulated by the Financial Conduct Authority, FRN 720098
Certificate Number 22993
Chrysalis Finance Limited is a lender and acts as a broker to a panel of other lenders. Your chosen treatment provider will act as either an appointed representative or direct broker to Chrysalis Finance. We offer a range of interest-free and interest-bearing payment options that will be displayed by your chosen hospital or practice.
Chrysalis Finance Limited is a member of the Chrysalis Healthcare Group
PO Box 404, Alderley Edge, Cheshire SK9 0EA.
Registered in England, Company number 6541664
Authorised and Regulated by the Financial Conduct Authority, FRN 631193
Copyright © 2021 Chrysalis Finance Limited. All rights reserved.