Trust and delivery when we need it most

When we began the Chrysalis Finance journey eight years ago, we wanted to transform the way patients could finance their private healthcare and meet the very specific needs of the healthcare sector. Our focus is on ethical lending, giving a greater level of support and reliability to patients and providers.  

I’m proud that we continue to deliver on that ambition and be instrumental in the growth of the self pay markets. From the start we set out to be a trusted partner; for the patients who needed the flexibility of a monthly payment option, and for our clients who needed an organisation that they could rely on. Our recent recognition at the LaingBuisson Awards and our continued close relationship with our partners are just two indicators we are doing things right.

Trust remains a consistent thread throughout all the conversations I have. From the smallest clinic to the largest hospital group, from clinicians to patients alike.

We want that too. That’s why we choose our clients and providers carefully, making sure that our commitment and theirs are aligned. Patients consistently tell me that is important – they want the reassurance that we trust in the hospitals, practices and clinics with whom we work. And providers want to work in partnership with companies like ours who put the patient first.

At Chrysalis Finance, providing patients and providers with a service and an experience they can trust will always be central to our purpose. It is our responsibility to be that strong enabling link, ensuring individuals choosing self pay treatment have access to a provider with a trusted and reliable finance option. This is particularly important as growing numbers of financially-secure people look to keep capital locked in personal accounts and investments, utilising the cash fluidity of payment plans to meet the cost of self-pay treatments while protecting their capital.

The self pay market is growing and we continue to support patients and providers as we always have done. We know that the cost of finance may change up and down, aligned with increasing interest rates. We will continue to work with lenders and our providers to find lasting solutions to minimise the impact of these short and long term changes.

I am proud of the fact that we are transparent in the way we operate. As an ethical and responsible lender we only lend to those who can afford it. When bank rate increases put pressure on Chrysalis, we often absorb these costs if we believe these are very short term, such as the recent five fold increase in market funding rates. Despite market pressures we are committed to providing ethical and consistent solutions specifically focused on the healthcare sector.

I am confident that as we continue to talk openly to our partners and remain at the end of the telephone for each and every customer, our guiding values of trust, reliability and responsibility remain rock solid. We will continue as we started – to continue to be transformational and to be there when patients need us the most.

William Harris

Group CEO