Chrysalis Finance is pleased to say we have been shortlisted for the LaingBuisson Awards, a nomination made possible thanks to the feedback from customers and clients that we are enhancing lives.
The LaingBuisson awards are arguably the most prestigious in private healthcare in the UK, and we are delighted that our ethical lending commitment and partnership approach for patients and providers have been recognised alongside other healthcare leaders.
We described to the judges how we foster a culture of feedback, so that we can be sure that everything we do meets their needs and expecations
- For patients, we make high-quality care accessible, with ethical lending practices that mean we only offer payment plans that they can afford.
- For our clinical and dental partners, we make working with us an excellent experience, with efficient processes and constant training on payment options to enable patients to get the care they need. We forge relationships, through earning trust and providing value.
- For our own staff, we invest in wellbeing and development so that our people can best support patients and providers and excel in their careers.
- For the broader population, we educate on healthcare and healthy choices, we champion patient choice, we campaign for expanded regulation on lending and we maintain environmentally sustainable practices via our #ChrysalisCares focus.
More than just a supplier, we see ourselves as an integral part of our clients’ teams, engaging in service design and providing tailored training for patient-facing teams to address real-life challenges throughout the patient journey, from marketing to customer experience and peer support.
While we are a finance company, we are most focussed on people and improving lives – so let us share what others say about us. Our recent patient survey revealed that
- 95% of patients reported a positive change in their lives following care funded through a Chrysalis Finance loan
- 77% indicated they would recommend us to friends or family.
In our latest monthly customer care SMS feedback, 89% gave us 5 stars, and we are rated as ‘Excellent’ on Trustpilot, with a 4.8 out of 5 rating. All reviews are verified, meaning they relate to actual completed care episodes. Our 4-star and 5-star Trustpilot reviews, which represent 98% of all feedback, consistently highlight our quick and easy application processes, prompt decisions, and straightforward procedures.
Our overall mission of improving lives through ethical and accessible healthcare financing remains as strong now as ever, and we are bolstered by the fact our patients, providers – and now the LaingBuisson judges – agree we are on the right track.
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