JOB PURPOSE
The company continues to grow strongly and has a new and exciting opportunity in our customer care team. We seek an energetic, enthusiastic, and results-focused customer service agent to join the team. Working at Chrysalis is fast-paced, highly collaborative, and entrepreneurial with a close-knit team, who all support each other to quickly get things done.
JOB TITLE
Customer Service Agent
JOB PURPOSE
The overall purpose is to maximise customer’s experience key to this will be:
Roles & Responsibilities.
- Maintaining a high level of customer satisfaction.
- Acknowledging and responding to customer queries promptly.
- Processing credit applications.
- Understanding our business, to help with queries.
- Using various channels to communicate with customers.
- Working as part of a team.
- Be able to communicate with other departments in the business.
- Uploading data to customer files.
- Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
- Maintaining confidentiality and abiding by all regulatory requirements.
- Going above and beyond for customers.
Qualifications & Experience.
- Experience in customer service.
- Previous experience within a financial, dental, or medical role is advantageous.
- Excellent organisational, communication, and administrative skills.
- Good IT skills and knowledge of Microsoft Office.
Hours/Salary/Benefits
- Competitive Salary
- Free parking.
- Health assured
- Hybrid working.
- 20 days holiday + bank holidays.
- Company pension.
- E-Learning/Training
- Annual Awards
The company is based in Alderley Edge and the position offers an exciting opportunity for the ideal candidate to grow in line with the company’s aspiration.
Chrysalis Finance is proud to be a Disability Confident Employer.
We are committed to creating an inclusive and accessible workplace where everyone is valued. We welcome applications from all individuals. If you need any adjustments during the recruitment process, please let us know, we’re here to support you.
