Chrysalis Finance is a member of the Chrysalis Healthcare Group a UK based leading healthcare finance provider. On the cutting edge of technology and service provision, Chrysalis is expanding fast.

Chrysalis Finance is the UK’s largest and an award-winning healthcare payment solutions company offering a range of products, both interest-free and interest-bearing, and unparalleled customer service and support to a large portfolio of several hundred healthcare and dental providers. Please see the below available roles:

JOB PURPOSE

The company continues to grow strongly and has a new and exciting opportunity in our customer care team. We seek an energetic, enthusiastic, and results-focused customer service agent to join the team. Working at Chrysalis is fast-paced, highly collaborative, and entrepreneurial with a close-knit team, who all support each other to quickly get things done.

JOB TITLE

Customer Service Agent

JOB PURPOSE

The overall purpose is to maximise customer’s experience key to this will be:

Roles & Responsibilities.

  • Maintaining a high level of customer satisfaction.
  • Acknowledging and responding to customer queries promptly.
  • Processing credit applications.
  • Understanding our business, to help with queries.
  • Using various channels to communicate with customers.
  • Working as part of a team.
  • Be able to communicate with other departments in the business.
  • Uploading data to customer files.
  • Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
  • Maintaining confidentiality and abiding by all regulatory requirements.
  • Going above and beyond for customers.

Qualifications & Experience.

  • Experience in customer service.
  • Previous experience within a financial, dental, or medical role is advantageous.
  • Excellent organisational, communication, and administrative skills.
  • Good IT skills and knowledge of Microsoft Office.

Hours/Salary/Benefits

  • Competitive Salary
  • Free parking.
  • Health assured
  • Hybrid working.
  • 20 days holiday + bank holidays.
  • Company pension.
  • E-Learning/Training
  • Annual Awards
The company is based in Alderley Edge and the position offers an exciting opportunity for the ideal candidate to grow in line with the company’s aspiration.
Chrysalis Finance is proud to be a Disability Confident Employer.
We are committed to creating an inclusive and accessible workplace where everyone is valued. We welcome applications from all individuals. If you need any adjustments during the recruitment process, please let us know, we’re here to support you.
To apply please send your CV To kmclaughlin@chrysalisfinance.com

Clinical Training & Implementation Lead

Join an award-winning provider and play a key role in shaping how training is delivered across our growing network of healthcare and dental partners.

At Chrysalis Finance, we are proud to be the UK’s leading patient finance provider, supporting clinics to deliver exceptional patient experiences through simple, effective finance solutions.

We are now looking for a Clinical Training & Implementation Lead to help us build a consistent, high-quality training approach across all clinics.

The Role

This role is focused on developing and delivering a structured training framework across both new and established clinics.

You will ensure all partners follow approved processes, meet regulatory expectations, and deliver a consistent and compliant patient finance experience.

We are looking for someone who is energetic, engaging, and confident working with a wide range of audiences. Personality is key in this role.

Key Responsibilities

  • Support the onboarding and launch of new clinics (approximately 30 per month)
  • Develop and implement a structured training framework across all partners
  • Create standardised training materials and guidance documents
  • Define best practice for introducing and managing patient finance within clinics
  • Deliver engaging and effective training sessions to clinic teams
  • Support the sales team with clear training tools and materials
  • Ensure training is embedded and consistently applied across all clinics
  • Maintain accurate training records within the CRM
  • Work closely with Compliance to ensure all training meets regulatory standards
  • Identify gaps in performance and continuously improve training approaches
  • Collaborate across teams to ensure messaging is clear, simple, and consistent

About You

  • Experience within healthcare, dental, or patient finance is desirable
  • Knowledge of FCA regulations or financial promotions is an advantage
  • Experience in training, learning & development, or supporting partner networks
  • Strong communication and presentation skills
  • Confident delivering training to different audiences
  • Highly personable, energetic, and able to build strong relationships quickly

We are open on experience, attitude, energy, and personality are the most important factors.

Location

Hybrid role with travel to our office expected 1–2 days per week.

Apply Now

If you’re passionate about training, enjoy working with people, and want to make a real impact across a growing healthcare network, we’d love to hear from you.

Apply now – send your CV and covering letter to  dmaude@chrysalisfinance.com