Winners of the 2024 Chrysalis Finance Patient Care Awards

Janette Miller of Distinctly Dental

In her six years with Distinctly Dental, Janette has become an integral and much-valued team member. As receptionist and lead dental nurse, she puts patients first every time. Feedback from patients is that she is kind and welcoming, takes on board their needs and goes above and beyond to help them. Within the team, she is the first to offer assistance when it’s requested and she can always be relied on to do an outstanding job.

“Janette is a shining example to her team of what it means to go above and beyond.”

Dr. Raghu Chhibba of York House Dental Practice

Dr. Raghu Chhibba is the embodiment of exceptional patient care, particularly when it comes to alleviating pain, addressing oral cancer concerns, and his empathetic treatment of patients with missing dentures. His concern for patients’ wellbeing is evident in everything he does. Patients with pain are seen promptly and given the treatment and pain relief they need. Dr. Chhibba places a strong emphasis on regular screenings for oral cancer too, and . has undoubtedly saved lives by early detection. And for those dealing with missing dentures, he recognizes the profound impact this can have on an individual and he provides personalised treatment plans to restore their smile and their confidence.

“Under Dr. Chhibba’s care, patients not only receive exceptional dental treatments but also leave with a renewed sense of confidence and comfort.”

Veronica Diaz Fernandes of Le Dental South Hampstead

Veronica is friendly and outgoing, putting patients at ease with her warm and welcoming demeanour. At times of stress, she is calm, organised and reassuring. She knows her stuff too. As a dental receptionist, she takes the time to explain treatment plans and procedures to patients and is able to answer patients’ questions clearly and concisely, putting them at ease. Veronica only joined the dental practice last year and has already cemented her position as an asset to the team and a popular team member with the patients. Her organisational skills have proven crucial to the clinic’s recent reorganisation and she is always seeking ways to improve how things work at the clinic.

“Veronica has been an indispensable asset to our dental clinic. Without her we would have been lost.”

These examples are a snapshot of the patient care that is happening across our partner clinics every day. They demonstrate how important good patient care is to a successful clinic, and just how many teams and individuals are out there going the extra mile for their patients.